Privacy Policy

At Jotainox- Serralharia Civil, Lda, we care about your safety and believe in the need to protect the privacy of personal information you share with us. For such, every day we gather the necessary efforts to guarantee the security during the purchase process, as well as the privacy of the personal information that you provide us.

Navigation Security

We can guarantee that all orders you make on our site are safe, since we use strict security measures for this purpose, namely the use of the efficient Secure Sockets Layer (SSL). With this server, any information you enter is encrypted before being transmitted, making it very unlikely that any third party will access your data or intercept the information that has been transmitted. To add to the level of security, you can also check if you are using your browser in a secure way, check your address bar and verify the existence of an icon (image) of a closed lock. The address you enter should also start with https. The "s" indicates that you are browsing a secure page. Please be careful to do so on any page where you intend to use your personal data or sensitive and important data. The latest versions of browsers and the most popular ones, such as Internet Explorer, Chrome, Safari and Firefox support these secure connections. If for any reason this option has been disabled in your browser, you will not be able to log in until you activate it again. You can find this option in your browser settings in, in the menu, security.

The protection of your personal data

Jotainox- Serralharia Civil, Lda is the entity responsible for the collection and processing of your personal data. The personal data provided by users of the site will be subject to computer processing and will be included in the database(s) of Jotainox- Serralharia Civil, Lda . Jotainox- Serralharia Civil, Lda has a strong concern for the protection of personal data and the privacy of all its customers. Whenever a collection of personal data is necessary to make available to any third-party service, such collection will be carried out in strict compliance with the General Data Protection Regulation (Regulation (EU) 679/2016 of 27 April 2016) and other national, European and international legislation. Jotainox- Serralharia Civil, Lda. ensures that the data is collected as is necessary for customer management (including the definition of profiles), marketing and advertising, purchases invoicing, deliveries and repairs. Data processing operations are lawful when the processing of personal data is necessary for the performance of a contract, in accordance with Article 6(1)(b) of the RGPD — for sale of products, repair services and delivery services; when the data subject has given his consent to the processing of his data, in accordance with Article 6(1)(a) of the RGPD — to create customer file, profiling and transmission of data to third parties; when processing is carried out under a legal obligation, in accordance with Article 6(1)(c) of the RGPD — invoicing.

What data we collect and in what way?

On the Jotainox- Serralharia Civil, Lda. website, we collect the following information: all

personal information you enter and send, such as name, date of birth, address, e-mail address, VAT number and contact. Jotainox- Serralharia Civil, Lda. only collects information necessary to place orders and open a customer account. We never collect payment details. The data that allows us to recognize you and your preferences, as well as the way you use our site. This treatment avoids the situation of having to re-enter the information every time you visit and access the site. This data is collected by cookies while browsing the site. A complete guide to our cookie policy, as well as an explanation of how you can control cookies on your device can be found here (link to cookie policy). Your IP address (the individual identification number of your computer) is automatically recorded by our web server. This feature allows to analyse your interest in the site as well as your location (e.g. municipality/city), which will enable us to offer you relevant and tailored information about our shops and services. Your preferences and the use of alerts, through e-mails we send you, in case you choose to receive e-mails about products and offers.

Access to personal data

Jotainox- Serralharia Civil, Lda. will have access to your personal data, as the controller, as well as its subcontractors. The latter will only access the data in that capacity: in the services after sale for installations, home deliveries and repairs they will have access to the personal data strictly necessary for the pursuit of the intended purposes.

Your rights

You may at any time exercise your rights (the right of access to personal data, the right to delete personal data, the right to rectify personal data, the limitation of processing, opposition to processing and the right to data portability) through our Data Protection Officer. The registered user may, at any time, withdraw the consent already given for processing based on consent, without such withdrawal having any impact on the lawfulness of the processing carried out to date. You may, in your customer area, change/update your personal data. You may also do so via e-mail to our email. You may, at any time, object to the marketing communications by Jotainox- Serralharia Civil, Ldau by using the "opt out" option given in each communication received, or by accessing your personal area of the website and modifying the settings for marketing communications. Alternatively, you can use our contact form by sending an email as follows: - Full name - Postal address, including postcode - Email address.